COMPLAINTS

NEWTEC is committed to providing the best possible services to all its service users regardless of their disability, race, sex or sexual orientation. NEWTEC wants to ensure we provide a friendly safe environment to all those who use NEWTEC’s service. If NEWTEC is to be successful in achieving this aim, it is important that you feel you are able to express dissatisfaction and have the confidence that your complaint will be dealt with in a timely manner.

The complaints procedure is therefore part of NEWTEC’s on-going commitment to the fundamental principles of equality of opportunity and the pursuit of excellence in all areas of NEWTEC. This will enable all users to register any dissatisfaction they may have regarding the service they receive.

If you feel that you have been unfairly treated, it is best to try and resolve the problem at an early stage.  This can be speaking to member of NEWTEC staff, a senior member of staff or speaking to the person concerned.  Should you wish to take the matter further or make a formal complaint, please complete the form and return it to the Head of Customer Services (SLAs). You have the right to have your request for confidentiality respected where appropriate.

You will receive a receipt acknowledgement letter within 5 working days. Thereafter we aim to investigate and determine an outcome within 15 working days.

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