OUR LOCATIONS

For all locations please dial 020 8519 5843 followed by the relevant extension number.

EARLY YEARS MATTER NURSERY CONTACTS

Mark Street Nursery

1 Mark Street, Stratford, London E15 4GY
Tammy Lewis –
Nursery Manager ext 3104
Liza Head – Deputy Manager ext 3106

Deanery Road Nursery

22 Deanery Road, Stratford,
London E15 4LP
Seema Mehmi –
Nursery Manager ext 3213
Dianne Waters –
Deputy Manager ext 3215

East Ham Nursery

Newham College, East Ham Campus,
High Street South, East Ham,
London  E6 6ER – 0208 257 4292
Siema Khateeb –
Nursery Manager ext 4292
Mahjabeen Chowdhury –
Deputy Manager ext 4292

West Ham Lane Early Education Centre

43 West Ham Lane, London E15 4PH
07917673813
Hassan Ali – Nursery Manager

Cumberland Road Nursery

2-4 Cumberland Road, London E13 8NH
020 7476 7464
Saimma Akhtar – Nursery Manager
Rita Begum – Deputy Manager

Children’s Garden Nursery

UEL 4-6 University Way
Docklands Campus, London E16 2RD
0208 223 2663
Loubna Laqsiouar – Nursery Manager
Nikki Kanye – Deputy Manager

Plaistow Day Nursery

Junction Road, Plaistow
London E13 9DQ
020 8472 7604
Mercy Iriabe – Nursery Manager
Taiwo Oladele-Disu – Deputy Manager

COMPLAINTS

NEWTEC is committed to providing the best possible services to all its service users regardless of their disability, race, sex or sexual orientation. NEWTEC wants to ensure we provide a friendly safe environment to all those who use NEWTEC’s service. If NEWTEC is to be successful in achieving this aim, it is important that you feel you are able to express dissatisfaction and have the confidence that your complaint will be dealt with in a timely manner.

The complaints procedure is therefore part of NEWTEC’s on-going commitment to the fundamental principles of equality of opportunity and the pursuit of excellence in all areas of NEWTEC. This will enable all users to register any dissatisfaction they may have regarding the service they receive.

If you feel that you have been unfairly treated, it is best to try and resolve the problem at an early stage.  This can be speaking to member of NEWTEC staff, a senior member of staff or speaking to the person concerned.  Should you wish to take the matter further or make a formal complaint, please complete the form and return it to the Head of Customer Services (SLAs). You have the right to have your request for confidentiality respected where appropriate.

You will receive a receipt acknowledgement letter within 5 working days. Thereafter we aim to investigate and determine an outcome within 15 working days.

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