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Help with Adobe PDF Files

Most computers now come with Adobe Reader already installed. Otherwise you can download and install the latest version by clicking on the link below.

Viewing Problems

If your computer is not responding, you only see a blank white screen, or you have strange symbols instead of regular text and graphics, there may be a problem with how your computer is opening the PDF, if this happens try saving the file first (instructions below) and open it up directly in Adobe Reader, rather than in your web browser.

Saving a PDF File to Your Computer

If you click on a PDF link and nothing happens, check to see if you have a pop-up blocker enabled on your machine. Instead of clicking on the link to open it, try right-clicking on the link and then choosing the ‘save’ option (instructions below).

Use the following instructions (either Windows or Macintosh) to save the PDF file to your computer's hard drive. Saving a file not only permits you to keep it for as long as you wish, but it also allows you to open the file much faster than you can in your web browser.

For Microsoft Windows users:

  • 1. Right-click on the download icon and in the submenu click either ‘Save target as…’ in Internet Explorer or ‘Save link as...’ in Mozilla/Chrome.
  • 2. A dialog box will open. Specify the location on your computer where you want to save the file, and click the ‘Save’ button.
  • 3. A progress bar will allow you to monitor the download process.
  • 4. Open the file stored on your computer by double-clicking it (Adobe Reader should begin running automatically).

For Macintosh users:

  • 1. Right-click on the download icon and in the submenu click either, ‘Download Linked File As...’ in Safari or ‘Save Link As...’ in Mozilla/Chrome. If you don’t have a right click mouse on your mac you need to press the CTRL key while you click the icon with your mouse.
  • 2. 2. A dialog box will open. Specify the location on your computer where you want to save the file, and click the ‘Save’ button.
  • 3. A progress bar will allow you to monitor the download process.
  • 4. Open the file stored on your computer by double-clicking it (Adobe Reader should begin running automatically).

Printing Problems

If the file will not print you may be able to check the printer status on your computer and make sure that the file is being sent to the printer. If the file prints slowly try setting the print quality at normal or economy rather than best quality or reduce dpi to 150 rather than 300 dpi. These settings are selected in the printer setup or printer options. You could also try closing all other programs on your computer and opening the PDF file directly in Adobe Reader and not in your web browser. The Adobe website offers an extensive checklist for fixing printing issues: Troubleshooting Printing Problems.

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